FAQs

• My website was not build by SRSLY, can I still be on a client plan?

  Come one, come all! We have the capabilities to work with almost any site. So please contact us and let’s set-up a free site evaluation. We look forward to working with you!

• Does the time accrue if I don’t use it within that month?

  Like a gym membership, the time is there for you to use the gym, or in this case, our services, as much as you require, within the terms and conditions of your plan. The plans therefore do not roll over, however, have peace of mind that we will always make time for you and your needs, and we understand that some months you may need us more than others. We design the plans to be as flexible as possible.

• What happens if my website goes down, or gets hacked?

  We’ve got you covered – that’s the whole purpose of these plans. We will know about the issue (most of the time) before you do, and if possible we will have it all sorted before you even notice. While we cannot 100% guarantee your website will not be hacked, we can promise to sort the mess out before it affects your business, including restoration of your site thanks to our regular back-ups.

• What tasks are included in the dedicated support time?

  We don’t place limits of what we can do for you, because we are constantly striving to provide more for our clients. The most common requests however, include small design changes, text changes, content updates, and anything else you can thing of in terms of updates you’d like to see aside from new features and pages – these may incur extra costs due to time spent on these elements.

• What is the best way to communicate with SRSLY?

  Between the entire SRSLY team, we are online pretty much 24/7, so email is our fastest way of communication and it’s also the easiest to track. If you’re wanting to chat face to face and perhaps have a brainstorm session about upgrading or updating your site, we love a good Skype session with our clients. We can use this time to screen-share and even run through training modules.

• If I need social media support, what can you do for me?
  

  There are plenty of ways we can work with you, however, the best option is for you to provide us with as much information as possible along with any professional images you have. From here, we can set up an 8 week schedule to start with and with your approval we will implement these to post on your behalf once, twice, or three times a week.

• What if I need more hours than what I am allocated?

  While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will submit a quote to you for the projected work. Once we have agreed on the quote then we will commence the work for you.

• Can I cancel anytime?

  Yes of course. We only want you to stick with the plan if you’re truly benefiting from the service. If you want to cancel your plan please email hello@srsly.co and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.